FAQ

I did not receive a confirmation or shipping email, what can I do?

Please check your spam folder of your email inbox first. if you did not receive anything, you might have written your email incorrectly. You can always contact us at support@asmelparis.com

Which payments methods are available?

We provide the safest and quickest payment methods:
Klarna, pay later.
Apple Pay
Shop Pay
Google Pay
Creditcard (AMEX, VISA, Maestro & Mastercard)
PayPal
SOFORT Banking
iDeal
Bancontact
We currently do not support pay on delivery

How can I get in contact

You can email us at support@asmelparis.com or via our Instagram page (@asmelparis). We usually reply within 1 business day.

I did not receive my order, what should I do?

It's best to check your tracking code first, you can find this in your email. To track your ordet please check the Order Tracking section here: https://asmelparis.com/apps/trackingmore
If the package is still in transit, chances are it will still delivered as soon as possible. Also there can be any delay caused by customs. We have no control over this
If you think that the delivery time is already passed please contact us as soon as possible at support@asmelparis.com
We are here to help if your order has not arrived or has been lost during transit.

Do I have to pay taxes or import duties?

We already paid for taxes/import duties, so there is no need to worry about this.

How long is the shipping time?

You can see a full list of shipping countries and delivery time here: https://asmelparis.com/pages/shipping-returns

How do I track my order?

You can track your order via our Order Tracker on our website here: https://asmelparis.com/apps/trackingmore
You can either fill in your tracking code you received in your email or you can fill in your order number and email. This all can be found in your email inbox (can also be in spam folder)..

What are the shipping costs?

Our shipping is totally free to all countries ship to

My tracking code isn't working, what now?

It can take around 2-4 business days for your tracking information to be shown on the Order Tracker. Please don't worry about this and check the tracking code later,

Which countries do you ship to?

We almost ship to all countries worldwide. Some countries do not ship to due to customs related issues or too long shipping time.

How can I return my item(s)?

Check it our Shipping & Returns page hers

How long does it take to get a refund?

It takes up to 5 business days for your refund to come through,

How can I cancel my order/change my adress?

Orders can be cancelled or changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to support@asmelparis.com

I sent the wrong address, how to change it?

Adresses can only be changed if your order has not been shipped yet. Please send an email as soon as possible to support@asmelparis.com
Disclaimer: We are not responsible for any fault adresses, which may cause in a lost item.